FAQ

If you received notification that your Handy Plan auto-renewal failed, then your recurring payment was not processed. Most likely you will have received an email from both Handy Helpings and PayPal alerting you to this. This could be due to reasons like the card expiration date was reached, the card has been closed, the credit limit was reached, or any of a number of other reasons.

If you used your PayPal account for payment, please go there and update your payment information. We will attempt to run the payment again up to 2 additional times with 2-3 days between each attempt. Once the payment is processed, you will receive your Menu Selection email for your order.

If you paid by credit card and your card has expired or has been cancelled, the recurring payment will have to be cancelled and you will have to re-order your Handy Plan with a new credit card. Please click HERE to select your Handy Plan. After adding it to your cart, you will be directed to login and then complete your order. We will cancel your old Handy Plan subscription once you re-order your Handy Plan or if we do not receive a response after 3 failed auto-renewal attempts.

During this re-order process, you will receive the following emails (not in any order):

• Notification from Handy Helpings that your old Handy Plan subscription has been cancelled
• Notification from PayPal showing your old recurring payment has been cancelled
• A receipt from Handy Helpings for the new Handy Plan
• A Menu Selection email for your order
• A PayPal statement showing you set up a new recurring payment with Handy Helpings
• A PayPal receipt showing your purchase

Your new Handy Plan will now renew on this same day each month, which may be different than what your previous Handy Plan was set to.

Please note that we use PayPal to process our credit cards, therefore Handy Helpings does not store any customer credit card information. This means that we are not made aware why the payment was not processed. This is also the reason the recurring payment must be cancelled and re-ordered with the new credit card and why your receive emails from both Handy Helpings and PayPal on all transactions attempts. We are sorry for this inconvenience.

We try to add a few new and tasty menu selections every quarter, while still keeping customer favorites available. We also shift the menu quarterly, to bring you food that might be more appropriate to the season. For example, in the summer we try to have more dishes that you might barbeque, in the winter there would be more soups and around the holidays we would have some traditional sides that might go well with your holiday meals. Again, we try to keep our customer favorites available year round. If something you loved rolls off the menu, please contact us to see if we can put it back on for the next month.

When you purchase a Handy Plan, you will receive some emails from us and some from PayPal.

After your Initial purchase will receive the following emails:

• A receipt from Handy Helpings
• A Selection Menu from Handy Helping (respond to this to request your order)
• A Default Selection Menu (respond to this to set up your default menu)
• An initial Selection Menu (respond to this to select the items you will receive for this order)
• A PayPal statement showing you set up a recurring payment with Handy Helpings
• A PayPal receipt showing your purchase

Each month you will receive the following emails:

• A receipt from Handy Helpings
• A Selection Menu from Handy Helping (respond to this to request your order)
• A PayPal receipt showing your purchase

By using subscriptions in the form of Handy Plans, we are able to have consistent monthly orders and cycles, and give you optimum flexibility in customizing your order. This allows us to give you the great food you want at a great price, and deliver it for free.

By selling points in the form of Handy Plans, we are able to have consistent orders and cycles, and give you optimum flexibility in customizing your order. This allows us to give you the great food you want at a great price, and deliver it for free.

Ordering is simple - once you are set up on a Handy Plan, you will receive a Selection Menu email that shows the current month's menu options. Simply choose the items you want that correspond to the number of points you have and send the email back to us by the next Monday. We will get your items prepared and to you on Thursday. If you fail to return the Selection Menu, or just don't have the time to fill it out and return it, we will deliver the items you have set up for your default menu.

Canceling is simple - just send us an email at billing@handyhelpings.com and we will cancel the recurring order. You will then receive emails from both Handy Helpings and Paypal telling you the recurring payment has been cancelled. Unfortunately, due to the PayPal process, you cannot cancel the payment yourself directly through our Handy Helpings website.

Please allow 2 to 3 days for cancellation. Any cancellations made less than that, before you recurring payment date, may result in your order going through for that month before being cancelled.

UNDER CONSTRUCTION...

You can purchase additional one time points at any time by clicking HERE or by selecting Extra Points on the Quick Menu at the bottom of each screen. Once additional points are purchased, select the items you want that correspond to your points total and they will be delivered with your regular order.

If you would like to change your Handy Plan to a different point plan, we will have to cancel your current plan and then you can simply log into your account and re-order the plan you want.

Handy Helpings is a subscription based business designed to meet the needs of individuals and families and provide a good variety of options. This model precludes creating large orders for events, but our sister site, CasseroleExpress.com is designed to accommodate larger orders and events.

Handy Helpings is a subscription based business designed to meet the needs of individuals and families and provide a good variety of options. This model precludes taking one time orders, but our sister site, CasseroleExpress.com is designed to accommodate single orders and one time events.

If you would simply like to order some additional items, you can purchase additional one time points, select the items and they will be delivered with your regular order. You can order additional points HERE.

Click HERE to go to the Delivery Instructions page.

Click HERE to go to the How to Join page.

If you are out of town or unavailable for a scheduled delivery, please contact us as soon as possible and we will make arrangements to deliver any items either the week before or the week after.

You may request to have the items delivered on another day, other than Thursday. This would incur a $20.00 delivery fee, to be paid in advance. Please email us and we will verify your requested delivery day & time and send a link to pay the delivery fee.